EWU Libraries

Accessing Databases

• Students: Log in with your iTech username and password. This username/password is the same one that you use to log into campus computers, e-mail, NetStorage,etc. This in not your EagleNet account for class registration.
• Faculty / Staff: Log in using your EWU email username and password.

For log in help, please go to accounts.ewu.edu or call Tech-Eze at 359-6411

Problems connecting to a database from off-campus?

Answer the questions below to help us diagnose your remote access connection problem.

1. Are you currently an EWU student, faculty or staff?

Yes: Continue on to Question 2
No: Only current EWU students, faculty and staff have access to our licensed databases

2. Are you using an ISP's proprietary browser, such as AOL or CompuServe?

Some versions of these browsers do not work well with all databases.

Yes: Follow the process below to open another browser

For Windows O/S:

1. Once connected to your Internet service, minimize your ISP browser window
2. Click the Start button and choose Programs
3. Click FireFox, Internet Explorer or Google Chrome

For Mac O/S:

1. Once connected to your Internet service, minimize your ISP browser window
2. Click MAC Hard Drive and choose Applications
3. Click Safari or Firefox or Google Chrome

No: Continue to Question 3

3. Students:  iTech account created

Yes:  Proceed to question 4.
No:  Please go to accounts.ewu.edu to get your account name and password

4. Did you connect to the verification page?

Yes: Enter in the data requested exactly as stated in question 5
No: The network or server may be temporarily unavailable, please try again later

5. Do you have your cookies disabled or limited on your Internet browser?

Your computer must be able to accept all cookies for this service to work

7. Does your browser block pop-up windows?

Some of our databases require pop-up windows. Changing your browser settings to allow pop-ups may solve the problem.

Google Chrome blocks pop-up windows by default but does not give you a message they are blocked.

Other possible problems:

1. The service provider may be down.
2. If you are still having difficulty accessing the online electronic resources remotely please call Doris Munson at 359-6395 or e-mail dmunson@ewu.edu