Login instructions                               FAQs

How to login
Login expiration
What to do if you can't login
How to protect your student information

How to login

Student ID: enter your eight digit EWUID. 

PIN: enter your Personal Identification Number.  This number is typically defaulted to your date of birth, entered without dashes or spaces.  For example, 01/01/1981 would be entered 010181.  Press Tab and Enter to login or use your mouse to click on the Login button.

Login expiration

Your login will expire after 15 minutes of inactivity.  Be sure to exit after you complete your transactions to free space for other students to login and to protect your privacy when using a shared computer.

Login expired error message: you will receive this message if you do not have cookies enabled on your web browser.  Please see the browser recommendations for more information.

What to do if you can't login

Check the browser recommendations and be sure your browser is set up appropriatly.

You may need to have your PIN reset.  Call 359-2321 or go to the Records and Registration office Sutton Hall 2nd floor with your student ID to get a new PIN.

When you click on any button in these online services, CLICK ONLY ONE TIME.  Double-clicking on buttons may cause your session to timeout.

Email us at EagleNET@mail.ewu.edu.

How to protect your student information

See our Security web page.  Never share your PIN or Student ID with anyone.

When you are finished, log off the system and close the browser window.

Change your PIN.

Frequently Asked Questions

Why can't I log in?
What is my Student ID?
What is my PIN?
How do I change my PIN?
I forgot my PIN, how do I get a new PIN?
How secure is my student information?
I keep getting an error "This session has expired"
Why isn't EagleNET available 24 hours a day?

See the browser recommendations information, if you are not fully enabled you may not be able to log in.  Also make sure that you are entering the correct Student ID and PIN.  If you are still having problems, please email us at EagleNET@mail.ewu.edu or go to the Records and Registration office, Sutton Hall 2nd floor with your Eagle card student ID to have your PIN reset.

Your Student ID is no longer your Social Security Number. A unique number, called the EWUID, is assigned to prospective students, current and past students, alumni, faculty and staff. To learn your EWUID, you can contact Tech-EZE at (509) 359-HELP.

Your PIN is typically your date of birth, entered without dashes or spaces.  For example, 01/01/1981 would be entered 010181.

If you cannot log in, you may need to have your PIN reset.  Call 359-2321 or go to the Records and Registration office Sutton Hall 2nd floor with your student ID to get a new PIN.

Log in with your Student ID and current PIN.  Click on Change PIN.  Make sure you use a six-digit number that you can't forget.

Your PIN is confidential and will not be released without proper identification which can be presented at the Records and Registration office in Sutton Hall 2nd floor or call 359-2321.

Information is encrypted before it is transmitted over the Internet.  You must provide a unique Student ID and PIN before any personal information is accessed.  Data is encrypted before it is passed between the web server and the mainframe computer.  See How to Protect Your Student Information.

This error could be occuring for several reasons, but the most likely reason is that your web browser is not supported by the software or that you need to enable cookies.  See the browser recommendations section for more information.
Other reasons may include: 
1) Your session was left inactive for too long.  Try closing the browser window and starting over again. 
2) Your PC is running web accelerator or download accelerator software.  You will have to disable to software to use the site. 
3) You are using an older version of America Online.  There is an issue with the AOL proxy server and the AOL web browser that may cause problems viewing this site.  Use Internet Explorer or Netscape Navigator for the best results. 
4) Excessive system load.  There may be times when the system is overwhelmed with requests from students.  Please contact us if you are experiencing a problem. Email us at EagleNET@mail.ewu.edu.
5) You double-clicked on a link or button.  Links and buttons should only be clicked one time. 
6) Your internet provider uses HTTP proxies.  As a security measure, this site builds a key to identify you and your session.  This key includes your IP address.  If you are using a proxy server it may be using multiple IP addresses.  If the proxy attempts to get pages using these different IP addresses, this site will view it as a security violation and force you to log in again.  Try using Internet Explorer or Netscape Navigator and set the browser's "Exceptions" setting to http://www.ewu.edu.
7) You are using the Back button on your web browser.  Using the Back button on most pages will cause you to have to login again.

Maintenance on the Student Information System occurs nightly after 9:45 p.m. and access to the system is shut down during this time.  We anticipate that the system will be available again by midnight PST.

Was this document helpful to you or do you need more help?  Email us at EagleNET@mail.ewu.edu

To protect your privacy please EXIT or QUIT all of your web browser sessions and windows when you finish using EagleNET.